Returns & Exchanges
Our Satisfaction Guarantee
If you're not completely happy with your purchase, we'll make it right. Contact us within 7 days of receiving your order.
What Can Be Returned
- ✓Items that are unopened, unused, and in original packaging.
- ✓Items received in a damaged or defective condition.
- ✓Wrong item delivered — we'll cover the cost of return and resend the correct product.
What Cannot Be Returned
- ✕Opened or used fragrances (for hygiene reasons).
- ✕Items returned after 7 days of delivery.
- ✕Items without original packaging or proof of purchase.
- ✕Sale or discounted items (unless damaged or defective).
How to Initiate a Return
- 1
Contact us
Reach out via WhatsApp or Instagram within 7 days of receiving your order. Include your order number and a photo of the item.
- 2
We review your request
Our team will review your request within 1 – 2 business days and confirm eligibility.
- 3
Send the item back
Once approved, we'll provide you with return instructions. Item must be securely packed.
- 4
Refund or exchange processed
Upon receiving and inspecting the item, we'll process your refund or exchange within 3 – 5 business days.
Refund Method
Refunds are issued to your original payment method or as store credit, depending on your preference. Mobile money refunds typically take 1 – 3 business days to reflect.